Step 1: Click on the messaging tab on the left side pane.
Step 2: Select compose from the drop-down menu.
Step 3: Select the message type (text, voice, MMS, WhatsApp etc).
Step 4: Select route to use (if available).
Step 5: Type in your sender ID or select short code to use.
Step 6: Select destination country.
Step 7: Select recipients’ or contacts’ source. You either type in the numbers
directly, select from address book select a marketing list, or upload an Excel or CSV
file containing your recipients’ phone numbers.
-To input the numbers directly, in the “NUMBERS” tab, type in the numbers in the
“Type Recipients” input field. You can type or paste a comma separated list of the
numbers, the system will automatically add country code to each number if you

select a destination country.
-To send to contacts in an already existing phone book or address book, click on
the “ADDRESSBOOK” tab, click on the “Pick Addressbooks” field to display a drop
down menu of existing phone books, you can select more than one phone book at
a time, when you have selected the first phone book, click on the “Pick
Addressbooks” field again to reveal the phone books to select other phone books.
To remove a selected phone book, just click on the “X” sign displayed on it.
-To send to contacts in an already existing marketing list, click on the “MARKETING
LIST” tab, click on the “Pick Marketing Lists” field to display a drop-down menu of
existing marketing lists, like with the address book you can also choose more than one marketing list.
Creating a Voice Message
Step 1: Click on “Messaging” on the left side pane of your sendroid ultimate
Step 2: From the drop-down menu, click on “Compose”
Step 3: In the new page, select “Voice Message” from the message type field
Step 4: Select a voice routing rule (which you should have already, including a
voice gateway) created from the “Select Route” field
Step 5: Type in your sender ID in the “Sender ID” field.
Step 6: or to use short code instead of a sender ID, select a short code from the
“Or Use Shortcode” field.
Step 7: Select a destination country form the “Destination Country” field.
Step 8: Input your recipients’ phone numbers from any source you want.
Step 9: You can create a voice message in two ways, either you type in the
message in the “Message” field, this will then be converted to speech or you
upload a pre-recorded voice message by clicking on the “Upload a WAV or MP3
file” field to choose the file.
Note – you have to create a gateway for voice

Send Messages to Contacts from an imported file
-First create the excel spreadsheet with the phone numbers on the first column, the
system will automatically add the country code if you select the destination country.
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-To upload the Excel or CSV file with your recipients’ phone numbers, click on the “FILE”
tab, click on the “Upload the Excel or CSV file” field to select the file.
Step 8: Type up to 960 characters in the ‘Message’ box. The bottom right will show
how many characters are still available. The number of characters left will
automatically update as the message is typed.
Step 9: Upload an audio, video or image file to include in your message if you want.
Step 10: Indicate when message is to be sent. You can also repeat schedules.
How to schedule a message (set message to be sent at the particular day and time)

  • Click on the toggle or switch button at the “Schedule Message” section to set it
    to “Send Later”, this will reveal the schedule options. Pick a date by clicking on
    the “Date” field, set the time, indicate if there should be a repetition or not, if
    yes, how often in the “Repeat Schedule” field.
    Step 11: Save if you wish to save the message to send it later (messages saved are
    stored in drafts), cancel or send.

Draft Messages

Managing Drafts
Step 1: Click on the messaging tab on the left side pane.
Step 2: Select draft messages from the drop-down menu.
Step 3: Search messages, select messages to delete or send messages.
Sending a Saved Message
-To send a message from draft, click on the “Send” button at the right-hand side
of the screen beside the message you want to send, this will take you to the
compose message section where you can make changes and send the message.
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Deleting Saved Messages
-To delete a message from draft, click on the check box on the right-hand side
beside the message you want to delete then click on the “WITH SELECTED” button
at the top left corner of the screen, this will reveal the “Delete” option, click on it
to delete the message or messages if you selected more than one message. To
select all messages at once click on the first check box on the page.

Scheduled messages

Managing Scheduled Messages
Step 1: Click on the messaging tab on the left side pane.
Step 2: Select scheduled messages from the drop-down menu.
Step 3: View scheduled messages’ details, resend, delete or cancel.

Message History
View Message History
Keep track of your messages here.
Step 1: Click on the messaging tab on the left side pane.
Step 2: Select message history from the drop-down menu.
Step 3: View messages and their details, cost, download list with the export
option, delete or cancel messages.
-To view details, click on the “Details” button at the right-hand side of the
message, this will take you to the details section. To resend click on the “RESEND”
button, this will reveal a drop-down menu with the options “Resend All”, “Resend
Failed”, “Resend Canceled”, select the one you want.
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Inbox
Manage Inbox
Step 1: Click on the messaging tab on the left side pane.
Step 2: Select inbox from the drop-down menu.
Step 3: View messages in your inbox.
SMS Chat
Creating a New Chat
Step 1: Click on the messaging tab on the left side pane.
Step 2: Select SMS chat from the drop-down menu.
Step 3: Click on the new chat button on the top left corner to start a new chat.
Step 4: Input the number you want to use in sending your messages including the
country code.
Step 5: Type in the recipient number with the country code.
Step 6: Type in your message and start chat.